Week 1 EOC: My best and worst Job

The worst job I ever had was working at Tropical Smoothie Cafe. Not only is that where I found out that I did not want to ever work near the dreaded smell of a kitchen, but the team was not most efficient. Our book states, "successful operations must have effective teams, and complementary skills are important in helping teams be successful"(Lieberman, 328). That is the one place that I truly felt that there was no effective team skills. When hiring, they hired just to fill positions, and none of us really worked that great together. We just didn't have the communication skills or management to do so. The best job I've ever had was the entire career I developed at Marciano. I truly feel like I was developed into an amazing employee there.  At first, it seemed to me just another job, but I stuck it out and eventually I felt I grew. Lieberman states, "conflict decreases as team members develop more confidence in their ability to work together and accomplish the task"(Lieberman, 332). The longer I stayed, the more I felt a sense of being, the more I was invested in this job, and the harder I began to work. This job did so much for me, I grew into a Co-Manager, being the right hand of the store manager. Once I became a team leader, I did everything in my power to be the best team leader I could be. "Successful team leaders know their operation’s mission statement, and they share it with their team. They work with their department head to determine the best ways for their team to support the operation’s and the department’s mission statements"( Lieberman, 334). We were the first to receive the new roll outs. We were the ones who had to memorize company policy like the back of hand, and we had to make sure our staff knew it as well. Operations were my favorite, and although it was really difficult to ensure everyone abided by it, it was still my favorite duty of operations. 

Association, National R., Karen Lieberman, Bruce Nissen, American Hotel, Lodging Education. Human Resources, Quality Service & Training, Hospitality & Restaurant Marketing. Pearson Learning Solutions, 10/2014. VitalSource Bookshelf Online.